Cancellation & Replacement Policy

Customers may cancel or modify their hotel reservations subject to the cancellation terms and conditions of the selected booking rate.

Cancellation requests must be made through the official website or by contacting eStay Hotel customer support.

Applicable cancellation charges may apply depending on the booking type and cancellation period.

As eStay Hotel provides hospitality and accommodation services, replacement of services is subject to room availability and management approval.

Refunds, where applicable, will be processed only through the Original Mode of Payment.

Country of merchant domicile: UAE.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.